Data Privacy Notice

This privacy policy applies to pelvic health physiotherapy.  This policy covers the collection, processing and other use of personal data under the Data Protection Act (DPA) 1998 and the General Data Protection Regulations 2018 (GDPR)


What information do we collect and how?

We take your privacy seriously. Personal information is gathered on paper at your assessment, this includes your name, address, date of birth, phone numbers, email address and details of your GP.  Information related to your health is also taken, such as information about the condition that you are seeking treatment for, information regarding ongoing treatment and progress and your medical history.

How is your information used

  • To reliably and accurately identify your record in the future for follow up treatment.

  • Contact details such as address, phone numbers and/or email address, are collected in order to enable changes of appointment or pre-arranged communication regarding your health/condition

  • Personal sensitive data relating to your health is gathered as part of your physiotherapy assessment, to aid in diagnosis and treatment of your condition.  It is a basic requirement of our clinical professional standards to gather this information.

  • Communication with GP’s, Consultants, healthcare professionals, your medical insurance company and legal services – with your consent (see access to information)

  • Internal training and audit purposes – in which event, information will be anonymised


Who has access to your information?

All our clinical records are stored securely on the premises that you receive your treatment and are unavailable to anyone except authorised clinicians, i.e. clinicians involved in your care.  Administration staff may access personal contact details solely for appointment purposes.

Information will not be shared outside Pelvic Health Physiotherapy and the physiotherapy clinics that pelvic health physiotherapy operates from.  Information will be securely stored at the clinic you have had treatment at.

Your consent will be obtained prior to sharing your information, examples where this may be relevant include:

  • Communication with your GP, GP team or Medical Consultant in the event of further investigations, medication requests, referral, physiotherapy updates or discharge reports.

  • Solicitor/legal team in the event of an accident claim.

  • Your medical insurance company if you are claiming for treatment or payments are going through your health insurance company.

  • Forms for occupational health, social services, disability assessments

We will not sell or rent your information to third parties, nor will we share your information with third parties for marketing purposes.


How your information is kept? 

When you give us personal information, we take steps to ensure that it’s treated securely. Information is kept securely for 8 years after the date of your last treatment or at age 25 years for patients under 18 years of age.  After this date it will be securely disposed of.

 We will only contact you in relation to a previous request by you to contact us, or regarding any changes of appointment. We may also contact you to discuss your progress treatment or gain consent to share information with relevant healthcare professionals.


How you can access and update your information?

You have the right to see the information we have relating to you and can request this in writing.  You also have the right to amend any inaccuracies in the information we hold. The accuracy of your information is important to us, so if any of the other information we hold is inaccurate at the time of writing or out of date, please write to us at: Pelvic Health Physiotherapy, Meadow House, 2 Buckley Place, Willaston.  CH64 2TT.

You have the right to ask for a copy of the information Pelvic Health Physiotherapy holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. 

Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third-party site.

Review of this Policy. 

We keep this Policy under regular review. This Policy was last updated in May 2018.